The inception of the MedBaseNet (MBN) traces back to our college project, where we were tasked with designing a software solution utilizing contemporary technology. Faced with the critical issue of misdiagnosis in the healthcare domain, our team embarked on a mission to develop an innovative platform.
This platform focuses on a solution to manage, exchange and scale patient health data while preserving privacy and transparency.
UX Research, UX Design, Visual Design, Prototype Testing,
Logo Design & Branding
Dec - Mar 2021
MedBaseNet focuses on developing a robust platform for the management, exchange, and scalability of patient health data while prioritizing privacy and transparency. This initiative not only seeks to rectify misdiagnosis but also positions itself as a critical information source during emergencies.
The system comprises a desktop interface, database, and mobile application. The Organization Portal enables health organizations to create, retrieve electronic medical records, conduct check-ups, and generate reports. The database diligently tracks the status of enrolled individuals, while the mobile application facilitates patient sign-ins, access to medical records, and check-ins.
I was the sole product designer working on the mobile products right from scratch, strategizing, conceptualizing, designing and delivering the handoffs to the developers working on multiple platforms. My primary responsibilities included defining the product strategy, the vision for the product, wireframing low-fidelity designs to prototyping high-fidelity designs, and collaborating with the developers by managing the entire design lifecycle in bringing the product live.
9 million deaths are recorded annually in India, out of which 5.2 million are due to misdiagnosis. With the rise of misdiagnosis in the medical domain, it was a serious problem that needs to be addressed and rectified. The right amount of patient information at the right time is crucial in the medical sector.
The major cause of misdiagnosis in the medical domain is:
In turn, this results in people having multiple points of medical care, with different medical professionals ordering different tests according to their specific perspectives. As a result, no single medical professional generally has the whole picture of a person’s health, creating many opportunities for significant symptoms or test results to be missed (or misread) and for diagnostic errors to occur.
The vision was to build the minimum viable features in a quick span of time, as the users did not have a version of the mobile application, and we had the risk of losing customers because of the same. Identifying the features that users wanted and designing the product that was inherited will bring out an efficient and usable product.
MVP Minimum Viable Product
Healthcare Providers
Doctors, nurses, and other healthcare professionals who actively engage in patient care. Health organizations and clinics that manage patient records and collaborate with other entities.
Patients
Individuals seeking healthcare services and wanting control over their health records. Patients with chronic illnesses require regular medical attention and record management.
Healthcare Regulators and Policymakers
Individuals seeking healthcare services and wanting control over their health records. Patients with chronic illnesses require regular medical attention and record management.
It was important to know about mobile users before designing the product, as the users in this category are much different than desktop users. They want to get tasks done as quickly as possible and use it whenever they don't have access to their desktop or web application. Our app design prioritizes efficiency, whether it's for checking medical records on the move or seeking prompt healthcare information. Emphasizing the task-oriented nature of mobile users, we've streamlined the interface to minimize steps and distractions, align with their on-the-go needs, and ensure a seamless experience for achieving their health-related goals. Some qualities learned about mobile users are below.
When mobile users unlock their phones, they’re looking to accomplish a task and accomplish it quickly. If they’re hungry, they might want to look for a nearby restaurant. If they’re bored, they may seek a distraction, such as surfing Instagram. If they’re about to get on a flight, they may want to check in. Wherever the use case is, there’s always one commonality: they are seeking to accomplish a clear goal. This contrasts greatly with the web, where users are more often seeking to learn or explore.
Most web users are settled into a relaxed environment, such as a cubicle at work or a desk at home. During these sessions, users are more likely to get distracted than they are when using a mobile device. When users take out their smartphones, they’re often in between tasks or on the go. This means that they’re much more likely to disengage from a multitude of distractions. On mobile, it's even more vital to decrease the number of steps, taps, or blockers as much as possible to help increase the number of users accomplishing the goal.
We did an online survey using Google Forms to observe any patterns or similarities and what the potential users may want. A total of 42 people responded, which assisted us in framing the problem correctly. We mainly aimed to uncover patterns and commonalities in user responses to enhance the understanding of shared needs and priorities.
Due to the large and segmented audience, it was difficult to outline one single user persona, so I decided to go with th JTBD method, which helped me focus on the point under what conditions a person may need our product.
When I need to access my complete health history quickly and comprehensively, I want to use a healthcare platform that consolidates and presents my entire health history in an easily understandable format, so that I can ensure accurate and informed medical consultations, especially for chronic conditions.
When first responders or emergency medical personnel require immediate access to critical patient information,I want to use a platform that ensures instant retrieval of essential health data, so that I can provide timely and effective care during emergency situations.
When I want to manage, control access, and track my health records independently, I want to use a user-friendly platform that allows me to manage my health records and control access permissions, so that I am empowered with ownership of my health information and can streamline interactions with healthcare providers.
When I want to manage, control access, and track my health records independently, I want to use a user-friendly platform that allows me to manage my health records and control access permissions, so that I am empowered with ownership of my health information and can streamline interactions with healthcare providers.
From the solutions prioritized I began from sketching out a typical user journey based on the accomplishment of specific tasks within the app. Once the user journey had been established, we began to unpack the design flow for general and specific use cases.
After finding out the basic requirements of the user, the key features were identified and ideated. Sketching helped us as we followed an agile method to quickly get an idea of how the product is going to shape and give a rough idea of the concepts.
The low-fidelity prototypes helped me take the sketches to the next level, but they were a step before the high-fidelity mockups. Simple prototypes were of great use in identifying components for framing the design system and also to get initial feedback from the team before we stepped into concentrating on the visual design, which required a lot of effort.
A design system was created for each operating system, incorporating a set of visual elements like color, typography and UI components. These components were, in turn, converted into symbols in the sketch to be used throughout the application. This not only helped me in design but also allowed developers to reuse components, increasing code efficiency.
Quick and easy sign-up with only essential fields in the form. Available for Google and Apple log-in or manually email, password log-in.
Quick and easy sign-up with only essential fields in the form. Available for Google and Apple log-in or manually email, password log-in.
This page empowers users to discover and choose healthcare professionals tailored to their needs. Featuring a sortable list of available doctors and a universal search placeholder, users can efficiently navigate and locate doctors based on specialization, ensuring consistency throughout the app.
Users can schedule appointments with ease, selecting preferred time slots and specifying their health concerns to help doctors prepare.
Effortlessly access a detailed record of all previous checkups undergone by the patient for specific ailments. This comprehensive history aids healthcare providers in tailoring effective treatments based on a thorough understanding of the patient's medical journey.
During the UI part, more than 30 screens were created. Screens of empty states, error states and success states were also drawn, which is important. Here are some of them:
The system will have major scope in the generation, management and deliverability of electronic health records to medical health organizations and patients.
As time goes on, MBN will continue to support and connect the current EHR systems.
In the future, MBN will help a range of organizations working in the medical field, such as medical study groups and insurance companies.
The system will have major scope in generation, management and deliverability of electronic health records to medical health organizations and patients.
MBN, in future will support and integrate present EHR systems.
MBN, in future will support different entities enacting in medical domain like insurance organisations and medical research organizations.
Health data is quite large in nature and is often complicated to persist, it a good practice to persist large complex data off-chain. MBN will use this technique and will only persist the generated hash of the off-chain data.
Organizations will be able to access patient data in case emergency with compliance to privacy laws.